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Escalation Matrix for Investor Grievance Redressal Mechanism
Customer Care
Nidhi Kamdar
301-302, Sagar Avenue, S.V.Road, Andheri (W), Mumbai – 400 058
Head of Customer Care
Kalpesh Damor
301-302, Sagar Avenue, S.V.Road, Andheri (W), Mumbai – 400 058
Compliance Officer (NSE & BSE)
Kalpesh Damor
301-302, Sagar Avenue, S.V.Road, Andheri (W), Mumbai – 400 058
Compliance Officer (CDSL)
Raghuvarma Madhuru
301-302, Sagar Avenue, S.V.Road, Andheri (W), Mumbai – 400 058
Grievance cell
Raghuvarma Madhuru
301-302, Sagar Avenue, S.V.Road, Andheri (W), Mumbai – 400 058
Designated Director
Hiten Shah
12-A/4 New Sion CHS LTD, Opp SIES College, Sion (W), Mumbai - 400 022
How to file an online complaint
In absence of a response/complaint not addressed to your satisfaction, you may lodge a complaint with:
SEBI: https://scores.gov.in/scores/Welcome.html
BSE: https://bsecrs.bseindia.com/ecomplaint/frmInvestorHome.aspx
NSE: https://investorhelpline.nseindia.com/NICEPLUS/
CDSL: https://www.cdslindia.com/Footer/grievances.aspx
Revised Guidelines on Margin Collection
Stock Brokers can accept securities as margin from clients only by way of pledge in the depository system w.e.f September 1, 2020. Update your mobile number & E mail Id with your stock broker/depository participant and receive OTP directly from depository on your E Mail Id and/or mobile number to create pledge. Pay 20% upfront margin on the transaction value to trade in cash market segment. Investor may please refer to the Exchanges FAQs issued vide circular referane NSE/INSP/45191 dated July 31, 2020 and NSE/INSP/45534 dated August 31, 2020 and other guidelines issued time to time in this regard. Check your Securities/MF/Bonds in the consolidated account statement issued by NSDL/CDSL every month.
Advisory KYC
Advisory – KYC Compliance - All investors are requested to take note that 6 KYC attributes i.e. Name, PAN, Address, Mobile Number, Email id and Income Range have been made mandatory. Investors availing custodian services will be additionally required to update the custodian details. The last date to update KYC is on or before March 31, 2022. Thereafter non-compliant trading accounts will be blocked for trading by the Exchange. The non-compliant demat accounts will be frozen for debits by Depository Participant or Depository. On submission of the necessary information to the stockbroker and updation of the same by the stockbroker in the Exchange systems and approval by the Exchange, the blocked trading accounts shall be unblocked by the Exchange on T+1 trading day. The demat account shall be unfreezed once the investor submits the deficient KYC details and the same is captured by the depository participant in the depository system. To ensure smooth settlement of trades, the investors are requested to ensure that both the trading and demat accounts are compliant with respect to the KYC requirement. The investors are hereby requested to comply with the regulatory guidelines issued by Exchanges and Depositories from time to time with regard to KYC compliance and related requirements.
Precaution for Clients dealing in Options
Sharing of trading credentials – login id & passwords including OTPs. Trading in leveraged products like options without proper understanding, which could lead to losses. Writing/ selling options or trading in option strategies based on tips, without basic knowledge & understanding of the product and its risks. Dealing with unsolicited tips through WhatsApp, Telegram, YouTube, Facebook, SMS, calls, etc. Trading in “Options” based on recommendations from unauthorized/ unregistered investment advisors and influencers.
Advisory - Investors
Attention to the Investors
Regulatory Content | NSE | NSE Vernacular | BSE | BSE Vernacular | CDSL | CDSL e-Voting | NSDL e-Voting | ODR Portal | Investor Charter | Authorised Person Details | KMP Details | Risk Disclosure on Derivatives | NCL Collateral | Privacy Policy | Scores | Miscellaneous
Follow the steps stated below:
Name
PAN
Address
Mobile Number
E-Mail ID
Effective Communication
Speedy redressal of the grievances
12-A/4 New Sion CHS LTD, Sion (W), Mumbai – 400022.
301 Sagar Avenue, S.V. Road, Andheri (W), Mumbai – 400058.
INZ000220334.
CIN: U66120MH2000PTC124971.